What information we collect
When you submit a form, request a quote, apply through the careers page, call, text, or email Howly, we may collect details like your name, phone number, email address, service address, city, requested services, pet notes, property details, photos you choose to send, timing preferences, and anything else you include in your message.
How we use that information
We use your information to respond to requests, prepare quotes, schedule recurring visits, coordinate project-based work, answer questions, send service updates, follow up on open requests, improve customer communication, and keep basic business records.
Service communication
Howly may contact you by phone, text, or email about quotes, service timing, gate access, pet instructions, weather delays, invoices, project details, or follow-up questions. If you ask us to stop contacting you for non-service messages, we will respect that.
We do not sell your personal information
Howly does not sell customer personal information. We may share limited details only when needed to provide service, coordinate trusted construction partners for larger project work, process forms, handle payments, support the website, or comply with legal requirements.
Website and form tools
The website may use hosting, form, analytics, email, and business tools that help us receive requests and keep the site running. Those tools may process basic technical information like browser type, page visits, device information, and form submission details.